# Delivery & Returns Policy | Crank

Source: https://wearecrank.com/delivery-and-returns

Wearecrank delivery and returns policy. Information on shipping times, return windows, and how to get in touch with our team.

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# Delivery and Returns

Information about our service delivery and satisfaction guarantee

## Service Delivery

As a performance marketing agency, we deliver digital marketing services rather than physical products. Our services are delivered electronically and remotely, with timelines agreed upon in your service contract.

### What We Deliver

* Strategic marketing plans and campaign roadmaps
* Campaign setup and implementation across digital channels
* Regular performance reports and analytics
* Ongoing optimization and management of marketing campaigns
* Access to our proprietary tools and dashboards

### Delivery Timelines

Service delivery timelines vary depending on the scope and complexity of your project:

* **Initial Strategy:** Typically delivered within 2-4 weeks of project kickoff
* **Campaign Launch:** Usually 2-6 weeks after strategy approval
* **Reporting:** Weekly, bi-weekly, or monthly as agreed in your contract
* **Ongoing Services:** Continuous delivery throughout the contract period

## Satisfaction Guarantee

We are committed to delivering exceptional results and service quality. If you are not satisfied with our services, we will work with you to address your concerns and make things right.

### Our Commitment

* Transparent reporting on all campaign performance metrics
* Regular communication and strategy reviews
* Data-driven optimization to improve results
* Responsive support from our expert team

### Service Cancellation

Service cancellation terms are outlined in your specific service agreement. Generally:

* Notice periods typically range from 30-90 days depending on the service
* Any prepaid services will be delivered or refunded on a pro-rata basis
* Campaign assets and data will be transferred to you upon request
* Final reports and documentation will be provided

### Refund Policy

Refunds are handled on a case-by-case basis and depend on the specific services provided and the terms of your contract. We will always work with you to find a fair resolution if you are not satisfied with our services.

## Questions?

If you have any questions about our service delivery or policies, please visit our [WhatsApp Marketing page](/whatsapp-marketing) to get in touch.